Our promise
Each full reading is written just for you and appears the moment your payment is confirmed. Because of that, we can't take a reading back once it has been delivered, so purchases aren't refundable just because you changed your mind or didn't like what the cards said.
But if something went wrong, we'll make it right.
When we'll fix it or refund you
- You paid, but your full reading didn't appear, or it stopped partway.
- You were charged twice for the same reading.
- The reading was clearly broken (for example, blank or unreadable).
First, try opening your reading's private link again: an interrupted reading usually finishes writing itself when you return. If it still isn't right, write to hello@starboundtarot.com within 30 days with your reading's link and, if you can, the payment's reference number from your receipt. We'll either fix your reading or refund you in full.
How refunds are paid
Refunds go back to the way you paid. If you paid through Gumroad (visitors in the EU and the UK), Gumroad sends the refund for us.
Your rights
This policy doesn't take away any rights you have by law as a consumer. See our terms for how delivery works.